We are happy to accept returns if we are notified within 14 days of delivery and the item is returned unused and in its original packaging.
We must receive the returned item within 14 days of your original email with a copy of our returns note included.
Return information is sent with your package, but if this is lost please click HERE to download our returns note
Once we have received your returned item and checked that there are no signs of use (no makeup stains or damage), we will initiate a refund to you.
Your refund will be processed through the original payment source used and will show in your account in 5-7 days.
You are responsible for paying postage costs for returning your item. Postage costs are non-refundable.
If your item is being returned due to a fault, your return delivery cost will be reimbursed.
We do not accept responsibility for returned items that get lost in the post on their way to us.
If you receive an item that you deem to be faulty, please forward a picture of the faulty product to firstname.lastname@example.org within 14 days.
If we agree that the product is indeed faulty, we will refund you or be happy to exchange your order. Outside of the 14 day deadline, we will offer an exchange only.