DELIVERY

Most orders are dispatched on day of receipt of order using Royal Mail.  If more than 1 week has passed please email us at enquiries@donnamaylondon.com to review the status of your order.  

UK MAINLAND STANDARD DELIVERY 

All UK orders are sent using Royal Mail's Tracked 48 Service with a delivery time of 2-3 business days. Items can be fully tracked

up to £100: £3.75

Over £100 - FREE

Tracked 24 delivery (1-2 days) for orders made before 5pm:  £4.95

Please note that delivery on a Saturday is not always guaranteed. Orders made on a Friday may not arrive until Monday. 

  

DELIVERY TO THE EUROPEAN UNION - £10.50* (customs charges may occur).

Orders to the European Union countries are sent via a Signed or Tracked & Signed Royal Mail service with delivery via your local domestic postal service.  

  • Tracking information will be provided upon dispatch
  • Expected delivery times are between 5 and 10 business days.

 

DELIVERY TO THE REST OF THE WORLD - £17.50* (customs charges may occur).

Orders to all other International countries are sent via a Signed or Tracked & Signed Royal Mail service with delivery via your local domestic postal service.

Tracking information will be provided upon dispatch

Expected delivery times are between 12 and 16 business days.

 

*IMPORTANT NOTE PLEASE READ IF ORDERING OUTSIDE OF THE UK:

If you live outside of the UK your parcel is classed as an import. Products imported into your country will be reviewed at customs upon entering your country and can be subject to duties and taxes.

Please keep in mind that each country has different tax rates, so the duties and taxes may vary by country. The final cost of duties and taxes will be determined by customs upon import.  We deduct our own standard VAT charged at 20% at source to compensate for your own taxes to be paid.

We cannot be responsible for any custom charges, import duties or taxes that may be charged to you, or any shipment that is stopped or disposed of by customs, so we advise you to check with your local customs before making your order.

Long delays can also be caused by custom checks or by international postal services, so our delivery times can only be used as a general guide.