Please check our Christmas Postage dates which show the last dates for guaranteed Christmas delivery.
- UK 1st class 20th Dec
- UK 2nd class 18th Dec
- UK Special delivery 23 Dec (additional charge)
INTERNATIONAL DATES
- Australia Thursday 12th Dec
- Canada Saturday 14th Dec
- USA 14th Dec
- China Monday 9th Dec
- France 18th Dec
- Germany 16th Dec
- Ireland 18th Dec
- Italy 14th Dec
- Netherlands 16th Dec
- New Zealand 12th Dec
- Poland 14th Dec
- Spain 16th Dec
If you change your mind, then that's ok!
We are happy to accept returns if we are notified within 14 days of delivery and the item is returned unused and in its original packaging.
We must receive the returned item within 14 days of your original email with a copy of our returns note included.
Please click HERE to download our returns note
Once we received your item and checked that there are no signs of use (no makeup stains or damage), we will initiate a refund to you.
Your refund will be processed through the original payment source used and will show in your account in 5-7 days.
RETURN POSTAGE
You are responsible for paying postage costs for returning your item. Postage costs are non-refundable.
If your item is being returned due to a fault, your return delivery cost will be reimbursed.
We do not accept responsibility for returned items that get lost in the post on their way to us.
FAULTY ITEMS
If you receive an item that you deem to be faulty, please forward a picture of the faulty product to enquiries@donnamaylondon.com. If we agree that the product is indeed faulty, we will refund you or be happy to exchange your order.