These Terms & Conditions apply when you purchase and use the **Midlife Makeup Method** (the **Method**). The Method is one complete, personalised experience. It includes your MMM Personal Profile, a review of your current makeup bag which leads to your personal makeup prescription and access to the curated Midlife Makeup Method course.

The Method is created for women who want to feel confident and current in their makeup as their skin, features, lifestyle and preferences change through midlife and beyond. These Terms explain what you can expect from us and what we ask of you in return.

By completing your purchase, you agree to these Terms & Conditions. Please read them carefully before ordering. Nothing in these Terms affects your statutory rights as a consumer.

The Midlife Makeup Method is provided by Donna May London (**Donna May London**, **we**, **us** or **our**).

- Legal company name: Donna May Ltd
- Company number: 11230390
- Registered address: DNS House, 382 Kenton Road, Harrow, Middlesex, HA3 8DP
- Customer service email: midlifemakeupmethod@donnamaylondon.com
- VAT number: 341 6029 27

Your purchase is for the complete Midlife Makeup Method described on the sales and checkout pages when you order. It includes:

- an in-depth MMM Personal Profile completed after purchase;
- a personal review of your skin, features, colouring, preferences, lifestyle, current routine and the products in your makeup bag;
- a personal makeup prescription prepared from the information you provide;
- carefully considered guidance about products, textures, shades, finishes, tools and techniques;
- guidance on what you may wish to keep, change or stop doing;
- access to the curated Midlife Makeup Method course and Donna’s step-by-step lessons; and
- any supporting materials or bonuses specifically listed on the sales page when you purchase.

The sales or checkout page will confirm exactly what is included, the price, the access period and any relevant delivery or completion times. Please check those details before purchasing and keep a copy for your records.

The Method combines personalised guidance with beauty education. It is intended to help you understand what works for your face and life now, make the most of suitable products you already own, simplify your routine and make more confident choices. It is not a professional qualification or an accredited makeup-artist training course.

After purchasing, you will receive a link to complete your MMM Personal Profile. This is an essential part of the Method because it gives us the information needed to review your current makeup preferences and prepare your personal makeup prescription.

We will ask you to submit information about your skin, features, colouring, preferences, lifestyle, routine, current makeup and what you would like to improve. You may also be asked to upload photographs of yourself and your products.

Your personal makeup prescription is prepared using the information you submit. To help us give useful and relevant guidance, please:

- provide clear, recent photographs in the format requested;
- make sure product names, shades and labels are visible where possible;
- tell us about relevant preferences, allergies, sensitivities or skin concerns; and
- respond promptly if we ask for missing or clearer information.

We can only base your review and prescription on what we can reasonably see and on the information you give us. If your profile, photographs or product information are incomplete or unclear, the preparation period may be paused until we receive what we need.

If you do not supply the requested information within 4 months, we may be unable to complete your Method; we will contact you before deciding what to do.

Your personal makeup prescription and secure course access will normally be ready within 7–14 days after we receive your fully completed MMM Personal Profile and all required photographs and information. This period begins on receipt of the completed profile, not on the purchase date. It allows time for your answers and makeup bag to be carefully reviewed and your prescription to be prepared and checked. Unless we expressly agree otherwise, this timeframe is an estimate rather than a guaranteed deadline.

The total price will be shown before you place your order. Consumer prices will include VAT where VAT applies, unless clearly stated otherwise.

Payment must be made using one of the methods offered at checkout. Your order is accepted, and our contract with you begins, when payment has been successfully processed and we send your order confirmation.

If we cannot accept your order, we will let you know and refund any payment you have made.

After purchase, we will first email you the link to your MMM Personal Profile. Course access is not normally provided immediately at checkout. Once your completed profile has been reviewed and your personal makeup prescription has been prepared and approved, we will email you your prescription and secure course-access details.

Please use the same email address for your Shopify purchase, MMM Personal Profile and course account so that we can connect each stage of your Method correctly.

Your course access continues for 12 months from registration. Any different access period will be clearly stated on the sales page before purchase.

Your prescription and course access are personal to you. You must not share your login, access link, prescription or Method materials with anyone else. If another person would like to take part, they must purchase their own place unless we have agreed otherwise in writing.

You are responsible for having a suitable device, internet connection, up-to-date browser and any software clearly identified before purchase. Please contact us at midlifemakeupmethod@donnamaylondon.com if you have trouble completing your Personal Profile or accessing the course.

If you are a UK consumer buying online, you will normally have 14 days from the day after the contract is made to change your mind. Different rules apply when you ask us to provide digital content or begin a personalised service during that period.

### Digital course content

If your digital course content will be supplied during the 14-day cancellation period, we will ask you to:

1. expressly consent to the digital content being supplied during the 14-day cancellation period; and
2. acknowledge that you will lose your statutory right to cancel the digital-content part of your purchase once supply begins.

This does not affect your rights if the digital content is faulty, not as described or does not otherwise meet the standards required by law.

### Personal review and makeup prescription

The review of your Personal Profile and makeup bag, and the preparation of your makeup prescription, form the personalised service element of the Method. If you ask us to begin this work within your 14-day cancellation period, we will ask for your express request before work starts.

If you then exercise a valid statutory right to cancel after we have begun the personalised work, we may deduct a proportionate amount for work already completed, where the law allows. Once the personalised service has been fully performed, your right to cancel that service element may be lost if you expressly requested early performance and acknowledged this consequence before work began.

To cancel, email midlifemakeupmethod@donnamaylondon.com with your name, order number and a clear statement that you wish to cancel.

We want the Midlife Makeup Method to feel useful, supportive and worth your investment. We will always provide refunds and other remedies when required by law.

We do not normally offer change-of-mind refunds for digital course content after supply has begun if you expressly requested access during the cancellation period and acknowledged that your cancellation right would be lost.

If you validly cancel after asking us to begin preparing your personal review and prescription within the cancellation period, any refund may be reduced to reflect the proportion of that service already provided, where permitted by law.

If any part of the Method is faulty, materially different from its description or not provided with reasonable care and skill, email midlifemakeupmethod@donnamaylondon.com. Tell us what has happened and include your order number. We will investigate and provide an appropriate remedy in accordance with your statutory rights.

We may refresh lessons, links, product references or supporting materials so the Method remains useful and current. We may also make reasonable technical or editorial changes. These changes will not materially reduce what you purchased.

Beauty products are frequently reformulated, renamed, discontinued or made unavailable. We may update or replace a recommendation with a reasonably suitable alternative, but cannot guarantee that a third-party product will remain available, retain the same formulation or price, or suit every person.

Occasionally, circumstances outside our reasonable control may delay, change or prevent part of the Method from being supplied. We will contact you as soon as reasonably possible. If a change materially reduces what you purchased, we will offer an appropriate solution, which may include an alternative, a revised delivery date or a full or partial refund.

The Method offers beauty education and practical makeup guidance. It does not provide medical, dermatological or other healthcare advice and is not a substitute for advice from a suitably qualified professional.

Your skin, colouring, features, tastes and circumstances are individual. Our suggestions represent our professional opinion based on the information available to us, but we cannot guarantee that a particular product, shade, finish, tool, technique or routine will suit you or produce a particular result.

Before using a product, you are responsible for:

- checking its ingredients, warnings and manufacturer instructions;
- considering your known allergies, sensitivities and skin conditions;
- carrying out a patch test where appropriate and in line with the manufacturer’s directions; and
- stopping use and seeking suitable advice if you experience irritation or another adverse reaction.

If you have an active skin condition or a concern about whether a product is safe for you, please consult an appropriate healthcare professional before using it.

We may recommend products made by Donna May London or by other beauty brands. A recommendation is not a guarantee of availability, price, formulation or suitability.

Third-party products are purchased from and supplied by the relevant retailer under that retailer’s own terms. Unless we expressly say otherwise, mentioning a third-party product or brand does not mean that it sponsors, endorses or is affiliated with the Midlife Makeup Method or Donna May London.*

*Some links may be affiliate links, which means we may receive a commission if you make a purchase through them. This does not change the price you pay. We will identify affiliate content as required

All third-party names and trademarks belong to their respective owners.

The Midlife Makeup Method is designed to build knowledge, confidence and practical skills. Results vary and depend on factors including your starting point, practice, application, chosen products, skin, preferences and the information you provide.

We therefore do not promise a particular appearance, outcome or level of confidence. You remain responsible for deciding which suggestions to follow and which products to purchase or use.

All Method content and materials - including its name, structure, videos, demonstrations, photographs, graphics, text, downloads, guides, worksheets and personal makeup prescriptions are owned by, or licensed to, Donna May Ltd and are protected by intellectual property law.

We grant you a limited, personal, non-exclusive and non-transferable licence to access and use the Method for your own private, non-commercial learning during your access period.

Unless we give you written permission, you must not:

- copy, reproduce, adapt or translate Method materials;
- record, screen-record or download content except where we provide a download option;
- share login details, access links or materials;
- publish or upload Method content to social media, a website, a group or a file-sharing service;
- distribute, license, sell or commercially exploit any part of the Method; or
- use our content, structure or materials to create or deliver your own training, course, consultancy or service.

We will use photographs and personal information submitted through your MMM Personal Profile to review your makeup preferences, prepare and deliver your personal makeup prescription, administer the Method and otherwise as explained in our Privacy Policy:

Submitting a photograph, message, review or prescription material does not give us permission to publish it in our marketing, on our website or on social media. If we would like to use your photograph, story, testimonial or prescription publicly, we will ask for separate permission. You may say no without affecting your purchase.

Please do not submit photographs or personal information relating to anyone else unless you have their permission to do so.

We will take reasonable care in providing the Method and will make reasonable efforts to resolve access problems that are within our control.

We are not responsible for a problem caused solely by your device, internet connection, software or third-party equipment outside our control. Online services sometimes require maintenance or experience interruptions; where reasonably possible, we will minimise disruption and restore access.

Nothing in this section excludes responsibility that the law does not allow us to exclude.

A promotion, discount code, gift or bonus may have additional terms shown when it is offered. Unless stated otherwise, a discount code cannot be exchanged for cash, combined with another offer or applied after an order has been completed.

If the Method is bought as a gift, the purchaser remains responsible for providing accurate delivery information. The recipient’s use of the Method is subject to these Terms.

We will provide the Method with reasonable care and skill and in accordance with applicable UK consumer law.

We are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for a loss that was not foreseeable, for a loss caused by information you failed to provide, or for a business loss arising from use of a Method supplied to you as a consumer.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability arising under your statutory consumer rights.

You must not interfere with the course platform, bypass security or access restrictions, introduce malicious code, attempt unauthorised access, or use the Method in a way that infringes our rights or another person’s rights.

If we reasonably believe that access is being shared or our content is being copied or misused, we may investigate and take proportionate steps to protect the Method. This may include temporarily suspending access while we contact you. We will not permanently withdraw paid access without good reason and, where appropriate, an opportunity for you to explain or correct the issue.

You must be aged 18 or over to purchase the Method. If it is intended for somebody under 18, their parent or legal guardian must make the purchase and supervise their participation and product use as appropriate.

We hope you enjoy the Midlife Makeup Method. If something is not right, please email midlifemakeupmethod@donnamaylondon.com with your name, order number and a brief description of the issue. We will investigate and aim to respond within 3 working days.

Nothing in this complaints process affects your statutory rights.

We may update these Terms from time to time, for example to reflect changes in the Method, our business or the law. The version applying to your purchase will generally be the version made available when you placed your order, unless a change is required by law or is clearly beneficial to you and does not reduce your rights.

Each section of these Terms operates separately. If a court or relevant authority decides that any part is unlawful or unenforceable, the remaining sections will continue to apply.

If we delay enforcing these Terms, we may still enforce them later. A delay or failure to act does not mean that we have waived our rights.

These Terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you retain any mandatory consumer protections that apply where you live and may bring proceedings in your local courts. If you live in England or Wales, you may bring proceedings in the courts of England and Wales.

For questions about the Midlife Makeup Method, your Personal Profile, personal makeup prescription, course access, cancellation or these Terms, please contact:

Donna May London
Email: midlifemakeupmethod@donnamaylondon.com
Website: www.donnamaylondon.com